Enterprise Management Portal (EMP)

EMP is a gateway to the Management System that helps an organization work. It enables the entire organization to align with its core context and to collaboarte at all levels. It facilitates internal and external communications, opens access to all resources, automates business processes, and reports current performance against commited goals

FUNCTION

This system enables managing the organization and its key processes to achieve results, striving for performance excellence.

  • It addresses the needs of knowledge workers, the majority in most organizations.
  • It is a portal, drawing on and making available information from the entire organization.
  • It is inclusive and collaborative, built on Microsoft SharePoint.
  • It is built to create and manage projects, the unit of work for knowledge workers.
  • It incorporates workflow, a key enabler for project work, and the link that transforms ideas into action.

TECHNICAL PROFILE

Microsoft SharePoint 2010 was chosen as a platform for hosting the EMP, due to its set of integrated features that leads to considerable improvement in productivity and the reduced costs for development and implementation. EMP inherits the following features of SP 2010 and utilizes them to achieve the enterprise goal.

  • Collaboration and Social Computing.
  • Portals.
  • Enterprise Search.
  • Enterprise Content Management.
  • Business Process and Forms.
  • Business Intelligence.
  • Platform Services.

NON-FUNCTIONAL SPECIFICATIONS

  • Scalable: Focused on mid-sized organizations with up to 500 employees.
  • Secure: The system ensures that the each user is authenticated and has access to modules based on security matrix.
  • Personalized user experience and cross browser compatibility: Has a clean and simple UI interface consistent across all modules with configurable components (e.g.: logos, labels).
  • Response times: no more than 5 seconds.
  • Seamless integration: System has single sign-on (SSO) ability to integrate with any other web applications.

IMPACT

The EMP is intended for knowledge workers, the majority in virtually every organization. Manufacturing and process industries have ERP. Knowledge industries (and those functions in all companies) need the EMP.

The system tracks to a management system that enabled companies, tracked over a 10-year period, to outperform the S&P 500 by over 5-to-1.

MODULES

  • Leadership and Strategy

    The EMP is intended for knowledge workers, the majority in virtually every organization. Manufacturing and process industries have ERP. Knowledge industries (and those functions in all companies) need the EMP.
    The system tracks to a management system that enabled companies, tracked over a 10-year period, to outperform the S&P 500 by over 5-to-1.

    Balanced Scorecard:
    EMP enables everyone to view overall performance based on key indicators: Financial, Client Satisfaction, Morale, Service and Process Quality, Innovation and Learning.
    Document Management system:
    EMP refines the elements of the core context and strategy. This system includes metadata management and content search.
    Survey/FeedbackSystem:
    Enables user to initiate a customer / employee survey OR other surveys to connect with the current and future needs of our clients.
    Action/Plan Tracking:
    Enables user to initiate and monitor action items /to-dos for strategy plan deployment. The system has an alert and reminder generation mechanism.
  • Customer and Market Focus

    This is workspace designed for optimizing Customer relationships and needs

    Dashboard:
    Enables the team in tracking essential CRM KPIs and reports with alerts.
    CRM System:
    Helps account managers maintain the history of activity/work log for each customer. The system enables users to maintain key clientele and also has a ticketing system accessible for customers for resolution of issues.
    Proposal generator:
    Wizard based system to pre-populate proposal templates (stored in template repository) and provide an option to download the same.
    Competitive Intelligence:
    Data entry system where marketing personnel can create and maintain competitor’s information for analysis.
  • Knowledge Management

    This is workspace designed for knowledge workers to understand and deploy company processes, and for employees to create a knowledge repository.

    Document Management system:
    where organization members can upload documents/references/’how to’ guides tagged with metadata. This system includes metadata management and content search.
    Community Discussion Board:
    Organization members can collaborate and share ideas with each other.
    Business Continuity Plan and Tracking:
    Disaster recovery workflow with tracking module explaining the steps to be rolled out in emergency situations.
    Dashboard:
    The executive team can track essential business KPIs and reports with alerts.
  • Processes

    This is workspace designed for workers to initiate any business processes. This module will provide reliable and real time metrics for measuring performance.

    Sales and Marketing:
    Employees from sales and marketing function will use this module to manage their operational activities.
    Human Resources:
    This module will help in streamlining processes for Human Resource management including policy compliances, appraisals, leave management and payroll.
    Workforce Management:
    This module will help the organization in understanding their worker utilization in real time. This will also enable resource allocation and demand processes for multiple projects simultaneously.
    Project Management:
    This module will provide process orientation and tools for the project stakeholders and help them achieve targets. This module will provide consolidated and individual metrics to management to quantify performance.
    Service Requests and Ticketing:
    This module will be accessible by all users and will streamline service requests and ticketing.
  • People

    This is workspace designed for all people to engage with the full range of enterprise activities.

    Time Management:
    Employees can manage their timesheets using this module.
    Performance Review:
    Employee can view and submit electronic review forms to Project Manager. The system has inbuilt alerts at set frequency for review reminders.
    SVAM Book:
    Collaboration site (e.g.: My Site in SharePoint) for each user, where user can publish / share their views on various topics.
    Idea Board:
    web based suggestion box, used by employees to request responses from executive team on specific matters.
  • Results

    Dashboard:
    KPIs are summarized at the corporate level and give metrics that can be used to determine the overall health of the organization.
    Performance Review:
    Where the assessment of performance levels and trends can be viewed.
    Action Plans:
    The facility to translate the assessment of results into corrective action plans, or resetting goals to reflect changing market conditions and our performance.