NEW JERSEY TRANSIT ENHANCES PROJECT PLANNING &

ANALYSIS WITH OUR COLLABORATION SOLUTION

Background

NJ TRANSIT (NJT) is New Jersey's public transportation corporation. NJ TRANSIT is the nation's third largest provider of bus, rail and light rail transit, linking major points in New Jersey, New York and Philadelphia. On 236 bus routes and 12 rail lines statewide, NJ TRANSIT provides nearly 223 million passenger trips each year.

Challenge

NJT’s leadership, executives and managers are focused on capital projects, passenger communications, and new technology projects. As with many organizations, that work was supported only by office productivity tools – spreadsheets, word processing documents, email, and calendar appointments. The importance of the decisions they make and the projects they commission demanded much stronger tools that were also easy to use and deploy throughout the organization. They needed a view of the entire project portfolio to judge how resources are, and ought to be, allocated across NJT, and to ensure that decisions were aligned with strategic imperatives and that each effort had everything needed to be successful.

SVAM’s Solution

SVAM established an agile program to rapidly design, develop and deploy a collaboration platform in manageable releases. We leveraged NJT’s investment in Microsoft Technologies including SharePoint. An overall collaboration vision was quickly developed, and then rapid releases planned. Daily and weekly scrum meetings were employed. SVAM’s Mexico delivery center has a SharePoint center of excellence that supported the rapid construction. For this project, SVAM employed an implementation approach along parallel tracks, the first for well-defined requirements and the second for requirements clarified as project participants were able to determine the best approach for the organization. SVAM worked with NJT managers to define the common elements to dimension projects and measure the intended, and recognized, benefits.

Results

The first release, a site to help NJT’s Technology Steering Committee (TSC) manage decisions on thousands of capital projects, was implemented in three weeks to the delight of project sponsors. Using an agile approach, the effort continued with a plan of scheduled sprints to continuously enhance the capabilities of project planning, reporting, and portfolio analysis. A second segment of the platform, being developed now, will help NJT manage all requests for changes and enhancements to the systems for passenger communications (trackside, roadside, web, radio and mobile).

Though the original purpose was to benefit the Technology Steering Committee, senior leaders throughout NJT who participated in the TSC saw the benefit of organizing and managing the entire capital project portfolio using this platform. As a result, all NJT projects are analyzed, approved, and tracked using this solution.