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Motorola-Managed Services
The Enterprise Mobility Division asked SVAM to improve service levels and reduce expenses in managing a suite of applications and the supporting infrastructure.
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SVAM applied its Correct Shoresm model in providing teams onsite and offshore.
Challenge
The applications portfolio included disparate but integrated solutions that are mission-critical to Motorola's business.
 Dispatch for Windows (DfW), a group of custom applications, serves as the customer interface for accessing Motorola's service functions. The application enjoys a great reputation for service levels throughout the organization and among Motorola's customers.
ViryaNet, a COTS solution that provides Customer Service support.
Clarify, a CRM application used by Service Center and Field Service personnel
Actuate, centralized reporting for the corporate performance management
Production Support, including System Admin, Network Engineering, and DB Admin
SVAM's Solution
SVAM applied its Correct Shoresm model to staff a distributed team onsite and offshore to deliver application development and maintenance, along with infrastructure management services, at a very attractive price while delivering top flight service. Unlike many service providers, SVAM had a highly leveraged model to assure that the cost effectiveness of services made a compelling total cost of ownership.
Results
The applications suite has an unrivaled reputation with Motorola's business leaders and customers for creating high service levels.
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