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International Flavors and Fragrances (IFF)
- Global Company
The world's largest fragrance and flavors creator, a $2B global company, needed to manage infrastructure by simultaneously taming costs without compromising service quality.
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They also needed to rapidly implement a document management system integrated with SAP, its enterprise platform.
Challenge
 The document solution required integration across multiple continents and service providers:
Implement the Saperion document platform in less than three months
Integrate with data provided by a BPO partner
Take over support for a legacy Lotus Notes that links to the new system.
SVAM's Solution
SVAM deployed a local team to work closely with client business and technology leaders, along with vendor product experts, to implement the system rapidly. We then continued onsite and offshore support for both Saperion and Lotus Notes as client teams redeployed to strategic areas.
Results
SVAM delivered world-class solutions at significant cost advantage via process and resource management expertise based on experience with other global clients. We became integral with the client's IT "chemistry" leveraging SVAM's Correct Shoresmmodel.
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