SVAM International, Inc.

	Discussion Forum

Home

Discussion Forum

Managing the Web 2.0 life cycle

Managing the Web 2.0 life cycle
As more and more information is communicated through informal channels such as blogs and wikis, the importance of incorporating those electronic documents into a formal life cycle strategy also increases.

Start at the beginning
Knowledge retention programs aimed at operational information should encompass Web 2.0 content along with traditional documents. Keeping a long-term perspective is important. "It's not enough to start interviewing an employee a few weeks or even a few months before his or her departure," emphasizes Dr. Jay Liebowitz, professor in the Carey Business School at Johns Hopkins University. "Organizations should have a knowledge retention plan in place from the time the employee arrives. For one thing, that's when a lot of learning takes place, so documenting a new employee's questions and answers, for example, can be as helpful as documenting the insights of an experienced professional."

Such a plan (described in detail in Liebowitz's recently published book, Knowledge Retention) allows for tracking from the time of knowledge creation to active use and finally to permanent storage if needed.

Social media will continue to grow, Liebowitz predicts, and its use is a good way of capturing previously tacit knowledge. He says, "With this type of informal exchange, the challenge becomes one of organizing it and making it searchable, so that the content can be found when it's needed."

Liebowitz also notes that the information captured through wikis can become a record. "If the wiki is maintained by a knowledgeable community and the appropriate content is being added and modified, there are points in time at which it constitutes a record and should be preserved," he says. A strategic plan helps organizations decide what needs to be saved and what does not, which helps reduce the volume of information.

2 of 5

Search

	Services

	DMBI BPM ECDM Web Collaboration ADM Infrastructure Services System Integration Quality Assurance IT Staffing

News

SVAM Partners with Softheon Read
SVAM Partners with IBI Read
SVAM partners with OMNI Read
SVAM kick’s Off Financial Services Practice Read
SVAM signs contract with Society Journal Read
SVAM Engages with IFF with their infrastructure support and managed service. Read
SVAM Engages with CMP Read
SVAM Engages with DAVIS Vision Read
Pro-Track has been selected for LISA Awards. Read
SVAM Successfully implements CMMI Ver 1.2 Level 3 Read
SVAM attains ISO 9001:2000 and upgrades to ISO 9001:2008. Read
SVAM Selected for Meter Reading Project Read
Manav Bhasin Joins SVAM from Motorola Read
SAP BI for AVIVA Enterprise Read
OHIA Read
TRP Project Read
MBS Project Read
SVAM SanaNet Health Care Portal Read

Discussion Forum

Text Analysis: The Next Step in Search Read|Discuss
Is Bing a true Google challenger? Read|Discuss

Archive

Jul 2010

WE'RE CONNECTED

Disclaimer

Sitemap