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Avaya
- Global Company
Avaya Inc.; a global telecom company required an Enterprise-wide data warehouse solution to support the go-to-market strategy for its Global sales operations and to gain visibility to the other areas within the business.
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Avaya required an Enterprise-wide data warehouse solution to support the go-to-market strategy for its Global sales operations and to gain visibility to the other areas within the business.
Challenge
 Provide access to associates at all levels of the company to near real-time data in order to drive the go to market strategy, manage the business, and execute the strategic plan.
Avaya’s data currently exists in various, disparate locations, with integral data links missing causing more manual interaction, inaccuracies and inconsistencies in the information.
Avaya does not currently adhere to the concept of ‘single source of truth’ data analytics.
SVAM's Solution
SVAM’s team implemented a SAP BI based solution at Avaya Inc. The team designed a data warehouse solution which solved Avaya’s immediate challenges while also being scalable for future phases across the enterprise. The solution provides the capabilities to consolidate data from multiple SAP environments as well as external data sources. The information is then made available to users in an intuitive self-service reporting tool.
Results
The solution being implemented by SVAM provides tight integration with the SAP R/3 environments leading to shorter implementation times and better visibility to information. Leverage standard capabilities in SAP instead of developing custom solutions. Will serve as the long term Enterprise data warehouse and allow Avaya to consolidate its other reporting applications into this one scalable solution. This solution provides the business with self-service reporting to critical information that currently resides in disparate locations.
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